Baltimore Dunkin’ Donuts Under Fire for Asking Customers to Turn in Non-English Speaking Staff

Baltimore Dunkin' Donuts Non-English Speaking Staff Sign
A cup of Dunkin' Donuts coffee and a donut bag. Tim Boyle/Getty Images

Dunkin’ Donuts has inserted itself into the immigration debate, and customers are outraged.

A Baltimore-based franchise of the popular fast-food chain is under fire after customers took to social media to share photos of what appears to be a xenophobic sign on display at the Dunkin’ Donuts on 41st street.

Per a photograph shared on Twitter by local WBAL 11 news producer Gillian Morley, the sign reads: “If you hear any of our staff shouting in a language other than English, please call 443-415-7775 immediately with the name of the employee to receive a coupon for free coffee and a pastry.”

The troubling display, which was attributed to the store’s general manager, was first spotted on June 18 by Morley. When the news team called the phone number listed on the sign, a man who answered said it was an old sign and that he is no longer the general manager at that particular store.

In a statement to WBAL 11, Dunkin’ Donuts confirmed the authenticity of the sign and said it has already been taken down.

“Dunkin’ Donuts and our franchisees share the goal of creating a welcoming and hospitable environment for all guests,” the company explained in its statement. “The franchise owner has informed us that the sign was posted by their general manager based on her own personal judgment to ensure those standards are being met. While her intent was to address a customer service and satisfaction issue, the franchisee determined her approach was inappropriate and confirmed the sign has been removed.”

Still, many on Twitter were outraged the sign was ever placed in one of the chain’s stores to begin with.

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