Comcast isn’t known for its stellar customer service, and now the Internet and cable company is once again in hot water after sending one of its customers a bill with the name “A—hole Brown.” The story was initially reported by blogger Christopher Elliott, and Comcast later confirmed the claims to Wired.
Ricardo and Lisa Brown reported the story to Elliott on Wednesday, Jan. 28, sharing a picture of the bill they received after trying to cancel their service. The Browns had been trying to change their plan due to financial struggles. Lisa was trying to cancel the cable portion of her account when she was forced to speak to the company's "retention specialists," who made headlines in July 2014 when a journalist recorded his call in which a Comcast employee refused to let him cancel his service. The specialist Lisa spoke with tried to get her to keep her cable and to sign a new two-year contract.
“I am shocked,” Lisa told Elliott. “I was never rude. It could have been that person was upset because I didn’t take the offer.”
Comcast spokesman Steve Kipp confirmed the Browns' story to Wired, saying in a statement, “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change. We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
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